Shipping policy
Please read the following Shipping Policy carefully before placing an order with WarmCraftHouse. This policy provides information regarding order processing, shipping methods, estimated delivery periods, tracking, international shipments, delivery delays, and circumstances that may affect the successful delivery of your order.
By completing a purchase through our website, you acknowledge that you have reviewed and accepted the shipping terms described below.
1. Processing Period
Orders are normally processed within 3–6 business days after payment has been successfully received and verified.
Processing includes order confirmation, product preparation, quality inspection, packaging, labelling, and handover to the appropriate shipping provider.
Some products may require additional preparation time due to their characteristics, availability, production requirements, or customised specifications.
Processing times may also increase temporarily during holidays, promotional campaigns, new product launches, or periods of unusually high order volume.
2. Shipping & Transit Time
After an order has been dispatched, standard delivery generally takes approximately 6–16 business days.
Transit times are estimates and may vary considerably depending on the destination and circumstances affecting the shipment.
The estimated shipping period does not include the order processing period.
Although we work to ensure that orders are dispatched promptly, we cannot guarantee a specific delivery date unless an expressly guaranteed shipping service has been purchased.
3. Tracking Information
When tracking is available, customers will receive tracking information after the order has been handed over to the shipping provider.
Please allow reasonable time for the first tracking scan to appear.
Tracking information may occasionally remain unchanged while a shipment is travelling between countries, distribution centres, airports, customs facilities, or local delivery centres.
Customers should use the most recent tracking information available when checking the status of a shipment.
4. Incorrect or Incomplete Addresses
The customer is responsible for entering correct and complete shipping information at checkout.
We recommend reviewing all delivery details carefully before submitting your order.
If an order is returned because the address was incorrect, incomplete, undeliverable, or otherwise unsuitable for delivery, the customer may be responsible for any additional shipping costs associated with re-delivery.
If you contact us quickly after placing your order, we will make reasonable efforts to assist with address corrections. However, changes cannot always be made once the order has entered the fulfilment or shipping process.
5. Customs & Import Requirements
International orders may be subject to customs inspections, import restrictions, duties, taxes, or other regulatory requirements.
Customs authorities in the destination country determine whether additional charges or documentation are required.
Any applicable import duties, taxes, customs fees, brokerage charges, or similar expenses are generally the responsibility of the recipient unless otherwise stated.
Customs delays are outside the control of WarmCraftHouse and are not included in standard delivery estimates.
6. Shipping Delays
Delivery delays may occur even when an order has been correctly processed and dispatched.
Potential causes include:
• Adverse weather
• Carrier capacity limitations
• Customs inspections
• International transportation delays
• Public holidays
• Seasonal increases in parcel volume
• Incorrect or incomplete delivery information
• Local delivery disruptions
• Unexpected logistical events
• Temporary carrier service interruptions
If your shipment is delayed, please allow additional time for the carrier to complete delivery before assuming that the package has been lost.
7. Delivered but Not Received
If tracking information shows that a shipment has been delivered but you have not received it, please check the surrounding delivery area and contact household members, neighbours, reception staff, building management, or other individuals who may have accepted the parcel on your behalf.
You may also contact the carrier directly using the tracking information provided.
If the parcel cannot be located after these steps, please contact us with your order number and tracking information so that we can review the situation.
8. Damaged Shipments
We make reasonable efforts to protect products during transportation by using suitable packaging materials.
If your order arrives damaged, please contact us as soon as possible and provide clear photographs of the damaged product, exterior packaging, internal packaging, and shipping label.
Please retain the product and original packaging until the matter has been reviewed, as these materials may be required for investigation or a carrier claim.
9. Refused or Returned Shipments
If a shipment is refused by the recipient or returned to us because the recipient was unavailable, the address was incorrect, required customs charges were not paid, or delivery could not otherwise be completed, additional shipping arrangements may be required.
Depending on the circumstances, the customer may be responsible for return shipping and any additional delivery costs.
10. Contact Us
If you require assistance with your order or have questions regarding our shipping process, please contact us at FranklynSteinweg76335@hotmail.com.
Please provide your order number whenever contacting us about an existing purchase. This allows our support team to locate the relevant order and provide assistance more efficiently.
We appreciate your understanding that shipping involves multiple parties, including carriers, customs authorities, and local delivery networks. While we cannot control every stage of transportation, we will make reasonable efforts to assist customers when shipping issues arise.
Thank you for choosing WarmCraftHouse.